Regions, has gone to great lengths in security, so much so, that customers like myself are unable to get services requested. Even for normal account balance enquiries they ask what a recent transaction is. That is, after you call, and are required to enter your social, account number, and pin just to reach a rep. (Sarcasm) After all I am trying to find out that very information……

I recently called to reset up my online banking. This rep was very helpful compared to most and got me setup. Unfortunately, she forgot to tell me what I should use for my login, after resetting password as the default ID did not work after logging out. I also tried enrolling in E- Statements, which did not work, due to a java code error notice in my browser task bar.

The next call to rectify this issue turned out to much worse. After a few tries the guy forgot to mention I needed to use a number in my ID. After trying to reset my ID it said I did not have enough characters in my ID, when I had more. He then transferred me to tech support, which eventually, locked me out. They said, I did not provide enough or correct information, although I gave what was requested.

They basically are trying to compete with Fort Knox security clearance, which does not work on a consumer level. Regions could learn, a thing or two or three, about how to treat customers and security from ING.